1. Introduction

This Privacy Policy describes how Reframe Images AI ("we," "our," or "us") collects, uses, and protects your personal information when you use our AI-powered image processing services. We are committed to protecting your privacy and being transparent about our data practices.

2. Information We Collect

2.1 Information You Provide

• Account information (email address)
• Images you upload for processing
• Communication with our support team
• Payment information (processed by Polar, not stored by us)

2.2 Automatically Collected Information

• Device information (browser type, IP address, operating system)
• Usage data (pages visited, features used, error logs)
• Authentication cookies (for login purposes only)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI image processing services
• Process your image uploads and generate results
• Authenticate your account and maintain your login session
• Process payments through our payment processor (Polar)
• Respond to your support requests and inquiries
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations and enforce our terms of service

4. Image Processing and Storage

All uploaded images and generated images are automatically removed from our servers after 30 days. We process your images using 3rd party AI inference providers (Replicate) to provide our services, but we do not use your content for any other purpose, including training our AI models or sharing with third parties for commercial purposes.

5. Cookies and Tracking Technologies

We only use cookies for authentication purposes. These cookies are essential for maintaining your login session and ensuring the security of your account. We do not use tracking cookies, advertising cookies, or any other cookies that monitor your browsing behavior across other websites.

6. Payment Processing

Payments are collected via Polar, our secure payment processor. We do not store, process, or have access to your credit card details, billing information, or any other payment data. Polar handles all payment processing in compliance with PCI DSS standards and applicable privacy laws.

7. Information Sharing and Disclosure

We do not share your data with third parties unless required to fulfil our service. We may share your information in the following limited circumstances:

• Service Providers: With AI inference providers who process your images to generate results (these providers are bound by strict data protection agreements)
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with appropriate privacy protections)
• With Your Consent: When you explicitly authorize us to share specific information

We never sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

Images and generated content: Automatically deleted after 30 days
Account information: Retained while your account is active, deleted upon account closure
Usage data: Retained for up to 12 months for service improvement and security purposes
Payment records: Retained as required by law and for accounting purposes

10. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)

To exercise these rights, please contact us through our support page. We will respond to your request within 30 days.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including countries outside the European Economic Area (EEA). We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses approved by relevant authorities.

12. Children's Privacy

Our service is not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children under the applicable age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our support page.

Company: Bear Den Labs Pty Ltd
Country: Australia
Contact: Via our support page